Privacy Policy

Removal Company Paddington Privacy Policy

This Privacy Policy explains how Removal Company Paddington collects, uses, stores and protects personal data relating to its customers and prospective customers in the Paddington area. It also explains the lawful bases we rely on under the UK General Data Protection Regulation and the EU General Data Protection Regulation and the rights you have in relation to your personal data.

This Privacy Policy applies to all Removal Company Paddington customers and individuals who request or use our services within our operating area, including domestic removals, commercial moves, packing services, storage arrangements and related activities.

Data Controller

Removal Company Paddington is the data controller for the personal data processed in connection with the provision of our removal and related services. This means we determine the purposes and means of processing your personal data and are responsible for complying with data protection law in relation to that data.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:

Identification and contact details such as your name, postal address, collection and delivery addresses, email address and any other contact information you provide to us.

Service and booking information such as details of your property, access details, inventory or list of items to be moved, dates and times of moves, special instructions, and records of the services you have requested or purchased.

Payment and billing information such as billing address, payment status, transaction details and any related financial records necessary for invoicing, accounting and tax purposes. We do not store full payment card details where payment is processed via a secure third-party payment processor.

Communication records such as information contained in emails, online forms, letters, or telephone notes relating to quotes, bookings, complaints, queries and feedback.

Website and technical data where applicable, such as IP address, device information, and details about how you interact with our online content, to the extent collected through necessary technical logs or analytics tools.

How We Collect Personal Data

We may collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, provide feedback or otherwise communicate with us. This may be done by telephone, through online forms, in writing or in person.

We may also receive personal data from third parties where this is necessary to perform our services, such as when an estate agent, landlord, employer or relocation provider supplies information to arrange a move on your behalf. In such cases we take steps to ensure that the third party has a lawful basis to share your details with us.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so under the GDPR. Depending on the specific processing activity, we rely on one or more of the following lawful bases:

Performance of a contract: We process your personal data when it is necessary to provide a quote, enter into a contract with you, and perform our obligations under that contract, such as arranging and carrying out your removal, packing or storage services.

Legal obligation: We may process personal data to comply with legal and regulatory obligations, including tax, accounting, record-keeping and health and safety requirements.

Legitimate interests: We may process personal data where it is necessary for our legitimate interests or the legitimate interests of a third party and where those interests are not overridden by your rights and freedoms. This includes managing and improving our services, handling enquiries and complaints, preventing fraud and ensuring the security of our operations.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communication where required by law. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Personal Data

We may use your personal data for the following purposes:

To provide quotes for removal, packing or storage services.

To set up, manage and complete your bookings and contracts.

To plan and carry out collection, transportation, delivery and storage of your goods.

To communicate with you about your enquiries, bookings, service updates and any issues that arise.

To manage payments, invoicing, accounting and financial reporting.

To respond to complaints, disputes or legal claims.

To operate, evaluate and improve our services and customer experience.

To comply with applicable laws, regulations and guidance from authorities.

Sharing of Personal Data and Processors

We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy. These third parties act as data processors or, in some cases, as separate controllers.

Data processors may include providers of IT services, hosting, customer management systems, secure payment processing, accounting and professional advisers who process data on our instructions. We ensure that processors are bound by written agreements requiring them to keep your data secure, use it only for our specified purposes and comply with data protection law.

We may also share personal data with third parties such as insurers, legal advisers, regulatory bodies or law enforcement agencies where this is required by law, necessary to protect our rights or necessary to manage or defend legal claims.

Where data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

In general, we keep customer and booking records for a period that allows us to respond to queries, resolve disputes and comply with our legal obligations. This may typically be up to six years from the end of the relevant contract or transaction, although specific retention periods may vary depending on the type of data and applicable legal requirements.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Your Data Protection Rights

As a data subject under the GDPR, you have a number of rights in relation to the personal data we hold about you. These rights may be subject to certain legal conditions and exemptions.

Right of access: You have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of that data and certain additional information.

Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, for example while we assess a request to rectify data or an objection to processing.

Right to data portability: In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format, and to request that we transmit that data to another controller where technically feasible.

Right to object: You have the right to object to processing based on our legitimate interests, including profiling, and we will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims. You also have the right to object at any time to the processing of your personal data for direct marketing.

Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Security of Personal Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to personnel and service providers who need it for legitimate business purposes and who are subject to confidentiality obligations.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The updated policy will apply from the date it is published. You are encouraged to review this Privacy Policy periodically to stay informed about how we process personal data.